المدونة

If you are buying for someone else, for example a parent paying for a child, the important thing is which account the licence lands on. The licence attaches to the account that checks out. Not to the card, and not to the email on the payment method. The way that works cleanly Step 1) Have … اقرأ المزيد

There are three plans and they all unlock exactly the same thing. The only difference is how you pay. Monthly. 7.99 euro per month. Cancel any time. Yearly. 54.99 euro per year, which works out at 4.58 euro per month. Cancel any time. Lifetime. 149 euro once. Never renews. An honest way to choose Start … اقرأ المزيد

Every purchase you make is listed on your account page on our website, with a receipt you can open or save. Where to look Step 1) Sign in to your account on our website. Step 2) Open your order history. Step 3) Each order shows the date, what it was for and the amount. If … اقرأ المزيد

You can cancel or change your plan yourself from your account page on our website. It takes one click and there are no retention screens to click through. Cancelling Step 1) Sign in to your account on our website. Step 2) Open your subscription and cancel it. Step 3) That is it. You keep Premium … اقرأ المزيد

If you see two charges, or a charge you did not expect, tell us straight away. This is not something to sit on, and it is not something we argue about. Come to us before your bank. Opening a dispute with your bank freezes the payment, which makes it slower for us to fix and … اقرأ المزيد

A declined payment is almost always your bank stopping the transaction rather than anything wrong with your card or with us. Why it happens. Banks flag payments to merchants they have not seen before, particularly smaller software companies and particularly on cards belonging to younger customers. The payment never reaches us to accept or refuse. … اقرأ المزيد