You Bought RIP Reticle but the App Says You Do Not Own It

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You Bought RIP Reticle but the App Says You Do Not Own It

You paid for RIP Reticle and the app tells you that you do not have a licence. You do not need to buy it again.

Check this first

Are you signed in with the same email you checked out with? The licence attaches to the account that paid, and using a different account is by far the most common cause.

Work through these

1

Open your receipt and note which email it went to

2

In the app, check which account you are signed in as

3

If they differ, sign out and sign in with the email from the receipt

4

If they match, use the option to re-check your purchase, or sign out and back in

Did you buy RIP Tweaks instead

They are separate products. RIP Tweaks Premium does not unlock RIP Reticle. Your receipt will say which one you bought, and it is worth checking before spending again.

If you are sharing a PC

If more than one person has signed in to the app on this PC, it is possible the app is showing the wrong account. Sign out fully, close the app including the tray icon, then open it and sign in again.

If it still will not unlock

Stop and send us a message from the support bubble at the bottom right with the email on your order and roughly when you paid. We can see your licence from our side. This one has had genuine bugs behind it in the past, so if it is on us we would rather find that than have you pay twice.

Related: Paid but showing free, Cannot log in.