2 min to read

You Paid but the App Still Says Free

You have paid, the money has left your account, and the app still shows the free tier. This is nearly always one specific thing, and you do not need to pay again.

The cause, nine times out of ten

The email you checked out with is not the email you are signed in to the app with. Premium attaches to the account that paid.

Work through these in order

Find your receipt and check which email address it was sent to

In the app, check which account you are signed in as

If they differ, sign out and sign back in with the email from the receipt

If they match, sign out and back in anyway

Your licence is checked at sign in, and that alone resolves it in most cases.

If you bought the other product

RIP Tweaks and RIP Reticle are separate products with separate licences. A RIP Reticle licence does not unlock RIP Tweaks Premium. RIP Reticle is no longer sold, so if you paid recently, your purchase is RIP Tweaks. Your receipt shows which one it is.

If it still says free

Stop there and send us a message from the support bubble at the bottom right. Tell us the email on the order and roughly when you paid. We can see your licence from our side and put it right.