Your Payment Was Declined
A declined payment is almost always your bank stopping the transaction rather than anything wrong with your card or with us.
Why it happens
What to try
Try again
Try a different card, or use PayPal at checkout
Check your banking app for a security prompt waiting to be approved
If your bank has an option to allow the payment, use it and try once more
If the card belongs to a parent
Ask them to approve it in their banking app. Payments on someone else’s card are the most commonly stopped, and it is far better sorted before the payment than after.
Were you charged anyway
Sometimes a declined payment still shows as a pending amount. That is a hold, not a charge, and it disappears on its own. If a real charge appears with no access given, send us a message from the support bubble at the bottom right straight away.
Currency
Checkout supports several currencies. If your card is repeatedly refused in one, trying another sometimes goes through, because some banks treat foreign currency payments differently.
If nothing works
Send us a message from the support bubble at the bottom right. Tell us the date, the amount and the last four digits of the card. We can see whether the attempt reached us and what the reason was, which usually points straight at the answer.
Related: Pricing and payment.