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The App Says No Account Found but You Just Created One

You made an account, you typed everything correctly, and the app still says it cannot find it. This is a common one and it almost always comes down to which account you actually made.

The most likely reason

You created an account on the website, but signed in to the app before the account finished being set up on our side. Wait a minute and try again first, because that alone fixes a good share of these.

Then check these, in order

Check the email for a typo

A single wrong character makes a different account, and it will look correct to you because you typed what you meant.

Check you are not signing in with a username when you registered with an email, or the other way round. Both work, but only the one you actually set

Check your inbox, including spam, for our confirmation email

If it never arrived, the account may not have completed.

Try signing in on the website rather than in the app

If it works there, the account exists and the problem is on the app side.

If it works on the website but not in the app

Sign out of the app fully, close it including the tray icon, then open it and sign in again. If it still refuses, send us a message from the support bubble at the bottom right with the email you registered.

If you signed up with Google

An account made that way may not have a password set for direct sign in. Use the password reset link on the website to set one, then sign in to the app with it.

Please do not make a second account

It is the natural thing to try, and it usually makes it harder, because any purchase you made sits on the first one. Tell us instead and we will find the original.

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Updated on 25 August, 2026

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